The close off date is any date which you can set by going to the Functions/Setup/Options screen. (It defaults to 1/1/2000).
Once the close-off date is set, this effectively locks any transactions prior to this date. This means you will not be able to edit or delete any transaction with a date prior to the close off date. You will also not be able to create a new transaction with a date prior to the close off date (except for transaction imports). Not only does this apply to transactions in the cashbook, but the same also applies to extra charges, extra fees and disbursements as well.
The primary intention of this feature is for people who know they have finished their transactions and want to make sure someone does not accidentally change or delete any of them. If you really did need to change one of those transaction, you can change the close off date, and then change it back again after your modifications are complete.
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RentHQ has the ability to send SMS/TXT messages. (In some countries they are called SMS messages, and in other countries they are called TXT messages. They are all the same thing.)
However with a recent change, new customer using this feature will get updated functionality. When the message is sent, a note is recorded against the tenant or owner or contractor the message is sent to for your records. The difference now is if the recipient replies to that message, the reply is sent back into RentHQ again, where we now also record the reply as a new note against the same tenant or owner or contractor. The reply is not sent as a TXT message back to your phone. Instead we will send you an email containing both the original message you sent, as well as their reply.
This new functionality helps to create a better audit trail as we record both the sent and received messages as notes in the software.
As a result of these changes, you no longer need to register your mobile number in the software. When the recipient receives the message, your mobile number will no longer be shown as the reply number. Instead the reply number will be a small 4 digit number.
Note that as before, there are small charges for each message you send. Changes vary from one country to the next. In NZ the price is about $0.10 per message. In Australia it is about $0.08, and in the US it is about $0.02
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For people that download statement import files in .OFX or .QIF file format, life just got a bit easier.
After downloading the file, you can now just double-click the file, and RentHQ will open automatically and will take you straight to the statement import screen with the file pre-loaded (after logging in if required).
This is similar to double-clicking a .PDF file and it opens Adobe Reader, or double clicking a .DOC file and it opens Word.
Note that this only applies to the Windows 10 app version of the software.
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For a while now tenants have been able to apply for one of your rental properties online. After they apply, their details are available in RentHQ under the Prospects menu option.
You are now able to print these tenant applications including the answers the prospective tenant filled out when online. This can be useful if you want the selected tenant to sign a copy of the document along with their questions and answers.
To print an application, go to the Tenants/Prospects menu option, open one of the applications, and press the Print button.
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The all new RentHQ Windows 10 app is now available!
This means for anyone running Windows 10, you can run RentHQ without using your browser, and without using Silverlight. Your data is still stored in the same place, and most things still look and behave the same as always.
The main difference between the browser based Silverlight version, and the new Windows 10 version are as follows.
The mail merge facility looks a bit different. The format of your letters may also be slightly different.
Sending emails via Outlook may behave differently, asking you which application you want to use to send emails.
Taking photos via the web cam on the PC will also look different.
The differences you see will be mainly cosmetic. The basic behavior is all still the same.
For those people who don’t have Windows 10, and even those who do, you can continue to use the browser based version. You can also switch backwards and forwards between the different versions. For now and in the foreseeable future both versions will continue to be maintained and where possible will get the same enhancements.
To install the Windows 10 version
Open the Windows start menu and type Store<enter> to open the Windows store.
Enter RentHQ into the search box at the top of the store window.
Choose to install the App. There is no additional cost to install this app. This is included in your normal RentHQ subscription.
Let me know what you think. It is very new, so let me know if you find any issues.
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When printing inspection results, people who have used Dropbox for storing their files did not get the photos printed on the inspection results.
This has been changed. Photos stored in Dropbox will now be included in the inspection reports again. Now however that it will take a bit longer to generate these reports as the images have to be obtained from Dropbox again. A normal report might be completed in 1-2 seconds, however a Dropbox report might take 5-20 seconds, depending on how many photos have been taken.
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A recently added feature is the ability to take online tenant applications.
However some web sites like TradeMe don’t like long web site URL’s like the ones some customers have with RentHQ. This made it difficult to list the online tenant application URL on that web site. So now the web site URL’s for online tenant applications are shorter.
The old longer URL’s will continue to work. So if you have already got long URL’s listed on some web sites then you wont have to change those. But in future, when you generate a new URL’s, they will be generated in the new shorter format.
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Online tenant applications is the biggest new feature in RentHQ for a long time.
This feature allows prospective tenants to go to a specific web page, where they can fill in an application form for renting one of your properties.
You get to design the online application form, including the specific questions you want to ask. This is done via the Functions/Online Applications menu option.
This application form can be filled in by the prospective tenant on any device with an internet connection and a web browser, including a mobile phone or tablet or laptop or desktop computer etc.
After the application form has been completed, the application results are instantly available in your RentHQ account via a new Tenants/Prospects menu option. If selected, the prospect can be converted to a real tenant with the click of a button.
Watch the new video tutorial online here
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A mail merge letter sent to a tenant can contain multiple different fields which are related to that tenant. With this enhancement, you can now add the custom fields related to the property the tenant is currently occupying to the mail merge letter.
For example, maybe you have created a custom field on the property details screen which contains the property alarm code. You can now create a mail merge letter to the tenant which includes that information.
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It is important that customers always keep a safe copy of their database in case of a database corruption, or if you simply want to undo some changes that were accidentally made. That is why we have the ability for each customer to back up their own database – something a lot of other cloud software developers do not provide.
With this update the backup has just got even easier. For any customer who is using the dropbox integration, you can now choose to allow RentHQ to back up your database for you directly to your dropbox account, at a schedule of your choosing. You could choose to backup daily or weekly or every 9 days – the choice is yours. You can also choose the time of day to do the backup e.g. 2 a.m. when everyone is sleeping.
To enable your backup schedule, go to the Functions/Setup/Options screen, then to the Dropbox tab, and if dropbox is enabled you will see the backup scheduling options.
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